Turnaround times and lab policies are crucial aspects of any orthodontic appliance manufacturing process. They ensure efficiency, quality control, and clear communication between the orthodontic practice and the dental lab. See Ricoh Orthodontic Appliances turn around times and lab policies below:
TURN AROUND TIMES
YOUR SATISFACTION IS OUR #1 PRIORITY
- FREE shipping materials
- FREE prepaid postage to our office
- FREE retainer boxes with each case
- FREE laser welding by request
- NO charge for rushes
- More than 50+ acrylic colors for FREE
- FREE 24–hour web access with downloadable Rx Forms
- GREAT CUSTOMER SERVICE
- HIGH QUALITY APPLIANCES WITH THE LATEST TECHNOLOGY
- COMPETITIVE PRICES WITH MONTHLY VOLUME DISCOUNTS
LAB POLICIES
Shipping and Handling
Ricoh Orthodontic Appliances offers prepaid “Priority Mail” labels for shipping to our laboratory. To ensure efficient case tracking, all cases will be returned to you via UPS. Overnight shipping is available at an additional cost.
To prevent damage, we recommend immediate pouring of alginate impressions and approval from the doctor before sending them to the lab. Each model must be clearly labeled with the patient’s and doctor’s names for proper identification. Models should be individually wrapped and securely packaged.
Our delivery and pickup services are limited to the Atlanta metro area. For customers located outside this area, we offer shipping options through UPS, FedEx, DHL, or the U.S. Postal Service.
Appliance Warranty
Our warranty extends for six months against material defects or errors occurring during the manufacturing process of our appliances, such as incorrect color or design. Should you discover any issues, kindly return the appliance along with both the original and replacement models. Please note that warranty terms may vary based on the condition of the appliance and do not cover instances of patient misuse or lost appliances.
Payment
Each case will be sent to you with an individual invoice that can be used to cross check the monthly statement, which is also sent to your office every month with the financial transactions that occurred with your account in the current month. The balance must be paid off by the 15th of the month on which you received the statement. Volume discounts will only apply to payments received by the 15th.
By following these turnaround times and lab policies, orthodontic practices can expect efficient service delivery from Ricoh Orthodontic Appliances while ensuring high-quality orthodontic appliances that meet professional standards and patient needs.